ITIL® 4 Practitioner: Problem Management - Examen inclus

Formation : 14543

RÉFÉRENCE INTERNE DE LA FORMATION :

ITIL4P-MSF-PM

Description de la formation

This 1-day ITIL® 4 Practitioner: Problem Management focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Problem Management Practices. It is intended to provide candidates with best practice guidance at both strategic and operational levels on how to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors.


The ITIL® 4 Problem Management Practices module is structured and aligned around the ITIL® framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL®L 4 Problem Management Practices publication.


Mis à jour 11 04 2024

Destinataires de la formation

This practice module is for IT professionals who want to prove and validate their skills in this specific practice area.

Mots-clés en rapport avec la formation

ITIL® 4 Practitioner Problem Management